AI Solution
Agents, private LLMs and RAG that speak fluent Bahasa Indonesia — reading documents, checking systems and acting inside your rules.
Time to value ON TRACK
Diagnosis1.5 wk
Working prototype3 wk
First release6 wk
SaktiLabs is the engineering team for every step from messy process to production system
Bank Arunika
NUSAMART
kirana.
Asuransi Lintas
PRAMA
Sinar Farma
teduh
ORBIT LOGISTIK
The problem
Most companies we meet don't have a technology problem. They have a hand-off problem. Orders arrive on WhatsApp, get re-typed into Excel, emailed to finance and keyed into the ERP — by people hired to do far better work. Every hand-off is a delay, a mistake and a cost. We engineer them out.
WhatsApp
Excel
Email
Finance
ERP
1,200manual entries a day at one insurer
5 daysto settle a claim that should take hours
9 toolsthat don't talk to each other
Five disciplines that
remove the hand-offs
All servicesExplore AI Solution
Business Automation
Approvals, reconciliation and WhatsApp orders that flow straight into your ERP — no copy-paste.
Data Intelligence & Decision Analytics
One source of truth, executive dashboards and forecasts your team actually opens every morning.
Cloud & Migration
Zero-downtime moves to AWS, Google Cloud or Azure in the Jakarta region — with cost tuned from day one.
CRM Solution
Every channel stitched into one customer — loyalty, segments and campaigns that run themselves.
From first call to production
in six weeks
How we work- WEEK 1
Diagnose
We map one process end to end with the people who actually run it.
OPPORTUNITY MAPClaims intakeHighAgent commissionsMedAddress changesLowEst. saving Rp 1.9B / yr↳ Opportunity map + ROI - WEEKS 2–3
Prototype
A working version on your own data — not slides, not a sandbox.
Running on 500 of your real claimsvs. manual baseline4.1× faster↳ Working prototype - WEEKS 4–6
Build
Two-week sprints and a demo every Friday. You own the code.
S1S2S3Demo every Friday↳ System in production - ONGOING
Operate
SLA, monitoring and a monthly impact report your CFO can read.
MONTHLY IMPACTHours returned to team+640↳ Impact report
Shipped by SaktiLabs
See all case studies
Claims that took five days now close in six hours
−88% processing time · 6 weeks to production
One live view for a 312-truck fleet
−41% late deliveries
140 services, zero downtime
−34% infra cost
A single customer number across 9 product lines
Placeholder case
* Clients and metrics are placeholders — replace with approved case studies.
Remember Rina from the canvas? Six weeks later:
“We stopped re-typing claims in the second sprint. By week six the agent was handling most of them in Bahasa — and my team finally had time for the cases that need a human.”
Rina HartonoHead of Claims, Asuransi Lintas−88%claim processing time
68%resolved without escalation
6 wksfrom first call to production
* Placeholder testimonial — replace with an approved, attributed client quote.
Not just a project,
a partner that stays
Branches
main
release/v2.1
handover → your-org
https://claims.yourcompany.co.id
Encryption, audit logs, role-based access.
Aligned with UU PDP No. 27/2022.
Locales
IDBahasa Indonesia100%
ENEnglish100%
JVBasa Jawa (agent)beta
99.9%
SLA uptime · 24/7 on-call support
MetricBeforeAfter
Claim cycle time5 days6 hours
Manual entries / day1,20040
Infra cost / monthRp 410MRp 270M